Shipping Policy
At Live LP5, we are dedicated to ensuring that your order reaches you promptly and in perfect condition. Below is detailed information about our shipping policies for both domestic (United States) and international orders.
Domestic Shipping (United States)
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Delivery Time: Most packages shipped within the United States will arrive between 2 to 5 business days.
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Shipping Process: Orders are typically processed and shipped out within 1-2 business days from the time the order is placed.
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Carriers: We use a variety of shipping carriers to deliver your order as efficiently as possible. The carrier used will depend on your location and the size of your order.
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Tracking Information: Once your order is shipped, you will receive an email with a tracking number so you can track your package’s journey to your doorstep.
International Shipping
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Delivery Time: For international orders, please allow 1 to 2 weeks for delivery.
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Customs and Import Taxes: Customers are responsible for any customs and import taxes that may apply. Live LP5 is not responsible for delays due to customs.
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International Carriers: We partner with reliable international carriers to ensure your order arrives safely, no matter where you are in the world.
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Tracking: You will receive tracking information via email once your order has been dispatched.
General Shipping Policies
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Order Confirmation: After placing your order, you will receive an order confirmation email. This confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell; it is simply an acknowledgment that we received your order.
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Address Accuracy: Please ensure your shipping address is accurate. Live LP5 is not responsible for packages delivered to an incorrect address provided by the customer.
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Shipping Queries: For any shipping-related queries or if you require expedited shipping, please contact our customer service team.
Thank you for choosing Live LP5. We are committed to providing you with the best possible service and ensuring that your order arrives as quickly and safely as possible.
For further assistance, please contact us at support@livelp5.com.
Return Policy
At Live LP5, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your product, we are here to help. Please review our return policy below to understand the process.
Eligibility for Returns
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Unused Products: Products must be in their original, unopened condition to be eligible for a return. We cannot accept returns of opened or used products for hygiene and safety reasons.
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Return Window: Returns must be initiated within 30 days of the delivery date. After 30 days, we will not be able to accept returns or issue a refund.
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Proof of Purchase: To complete your return, we require proof of purchase. Please have your order number or receipt available when initiating a return.
How to Initiate a Return
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Contact Customer Service: Reach out to our customer service team at support@livelp5.com to initiate the return process. Please provide your order number, the items you wish to return, and the reason for your return.
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Receive Return Instructions: Our team will provide instructions on where to send your return. Please do not send items back without prior confirmation, as this may delay the processing of your return.
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Ship the Return: Pack the product securely and ship it back to the address provided by our customer service team. Customers are responsible for return shipping costs.
Refunds and Processing
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Refund Method: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–7 business days.
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Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 7 days of receipt at support@livelp5.com with a description and photo of the issue. We will be happy to arrange a replacement or refund for any damaged items.
Exchanges
Currently, we do not offer direct exchanges. If you would like a different product, please initiate a return for the original item and place a new order for the desired product.
Thank you for choosing Live LP5. We are committed to ensuring your satisfaction and are here to support you through every step of your wellness journey.
